Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, vitroecsp.com will accept qualified and conforming products for return, exchange or refund within 15 days of the original purchase date.
1.To qualify for return, exchange, or refund, all products require a RMA (Return Merchandise Authorization) number, which is valid for 10 days from the date of issue.
2.To obtain an RMA Number, please contact us. All items being returned, exchanged, or refunded must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer.
3.All packing materials, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging.
4.All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at vitroecsp.com's sole discretion. All returns will have to be freight paid.
5.Image color Vs actual object color may vary due to imaging technicals which would not be considered as a reason for rejection and return.
1.All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.
2.Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.
3.If a non-conforming product is accepted for return, vitroecsp.com reserves the right to charge a restocking fee up to 25% at vitroecsp.com's sole discretion.
4.Return processing may take up to 15 business days from the time your product is received.
1.Products must be in the original manufacturer's packaging, and shipped securely.
2.Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
3.Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (vitroecsp.com maintains serial number tracking).
4.Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. Products so labeled with a security seal, must have the seal intact and not tampered with.
For your protection, we recommend that you insure your return and use a carrier that can provide you with delivery confirmation.
vitroecsp.com shall not be responsible for items returned that are lost or damaged in transit.
Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable.
At our discretion, vitroecsp.com may reimburse shipping charges related to the return or exchange of defective products.
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund.